US revenues for contract cleaning services are forecast to rise 4.8 percent yearly to $68.3 billion in 2016. Interior cleaning services will continue to account for the largest share of sales, but revenue from exterior cleaning services will grow the fastest. The industrial, institutional and residential markets will offer above-average growth prospects.

This study analyzes the $54.1 billion US contract cleaning service industry. It presents historical demand data for the years 2001, 2006 and 2011, and forecasts for 2016 and 2021 by service (e.g., interior cleaning, floor and fabric cleaning, exterior cleaning and maintenance, swimming pool cleaning and maintenance, restoration and remediation), market (e.g., nonresidential, residential, transportation) and US region.

The study also considers market environment factors, details industry structure, evaluates company market share and profiles 42 industry players, including JAN-PRO, CleanNet USA and ServiceMaster.

				    TABLE OF CONTENTS

     SECTION									    PAGE

		INTRODUCTION							      xi

	I.	EXECUTIVE SUMMARY						       1

	II.	MARKET ENVIRONMENT						       4
		General								       4
		Macroeconomic Environment					       4
		Demographic Trends						       8
		Employment Outlook						      12
		Consumer Spending Trends					      14
		Building Construction Trends					      17
		   Residential							      20
		   Housing Trends						      22
		   Nonresidential						      26
		   Nonresidential Building Stock				      28
		Office & Commercial Building Vacancy Rates			      31
		Business Formation Trends					      32
		Business Establishment Trends					      35
		Nonresidential Floor Space Trends				      38
		Service Sector Trends						      40
		Outsourcing							      43
		Regulatory Trends & Issues					      44
		   Privacy Laws							      44
		   Indoor Air Quality						      45
		   Chemical Regulations						      47
		   Ergonomic Safety Regulations					      49
		   Training & Licensing Regulations				      50
		   FTC Franchise Rule						      50
		   Other Regulatory Issues					      51
		International Environment					      52

	III.	SERVICES							      55
		General								      55
		   Revenues by Service						      56
		   Establishment & Employment Trends				      58
		Interior Cleaning Services					      60
		   Industry Characteristics					      63
		   Nonresidential Interior Cleaning Services			      65
		      Business Type						      66
		      Building Type						      67
		   Residential Interior Cleaning Services			      70
		   Transportation & Other					      73
		   Business Type						      73
		      Franchises & Corporations					      74
		      Individual Proprietorships				      77
		   Establishment & Employment Trends				      79
		   Market Share							      81
		Floor & Fabric Cleaning						      82
		   Carpet & Upholstery Cleaning					      85
		      Industry Characteristics					      88
		      Revenues by Type						      90
		      Revenues by Market					      90
		      Establishment & Employment Trends				      93
		   Other Floor & Fabric Cleaning				      95
		      Industry Characteristics					      97
		      Establishment & Employment Trends				      98
		   Market Share							     100
		Exterior Cleaning & Maintenance					     103
		   Street & Parking Lot Cleaning & Maintenance			     105
		   Window Cleaning						     106
		   All Other Exterior Cleaning & Maintenance Services		     107
		   Establishment & Employment Trends				     108
		Swimming Pool Cleaning & Maintenance				     109
		   Industry Characteristics					     112
		   Establishment & Employment Trends				     113
		Restoration & Remediation Services				     114
		   Industry Characteristics					     116
		   Establishment & Employment Trends				     118
		Other Commercial & Residential Cleaning Services		     120
		   Commercial Vehicle Cleaning					     122
		   Pet Waste Removal						     123
		   All Other Cleaning Services					     123
		   Establishment & Employment Trends				     124

	IV.	MARKETS								     126
		General								     126
		Nonresidential							     128
		   Institutional						     130
		   Office							     134
		   Commercial							     137
		   Industrial							     140
		   Other Nonresidential						     143
		Residential							     146
		   Interior Cleaning						     148
		   Floors & Fabrics						     149
		   Swimming Pools						     150
		   Restoration & Remediation					     151
		   Exterior Cleaning & Maintenance				     151
		   Other Cleaning Services					     152
		Transportation & Other						     152

	V.	REGIONS								     155
		General								     155
		Regional Demographic & Economic Trends				     155
		   Population Patterns						     156
		   Economic Outlook						     158
		   Nonresidential Floor Space					     160
		   Housing Outlook						     162
		Regional Cleaning Service Revenues				     165
		Regional Market Profile						     167
		Northeast							     169
		   Revenues by Type						     171
		   Revenues by Subregion & Market				     173
		      New England						     175
		      Middle Atlantic						     176
		Midwest								     177
		   Revenues by Type						     179
		   Revenues by Subregion & Market				     181
		      East North Central					     182
		      West North Central					     183
		South								     184
		   Revenues by Type						     186
		   Revenues by Subregion & Market				     188
		      South Atlantic						     190
		      East South Central					     192
		      West South Central					     192
		West								     193
		   Revenues by Type						     195
		   Revenues by Subregion & Market				     197
		      Mountain							     199
		      Pacific							     201

	VI.	INDUSTRY STRUCTURE						     203
		General								     203
		Industry Composition						     204
		Market Share							     207
		Franchising							     214
		Competitive Strategies						     218
		Marketing							     221
		Mergers & Acquisitions						     224
		Cooperative Agreements						     226
		Company Profiles						     228
		   ABM Industries Incorporated					     229
		   Anago Franchising Incorporated				     231
		   ARAMARK Corporation						     232
		   BELFOR Holdings Incorporated					     234
		   Bonus of America Incorporated				     236
		   BW HLS Holdings, see Compass
		   Clean First Time Incorporated				     238
		   Cleaning Authority LLC					     239
		   CleanNet USA Incorporated					     240
		   Compass Group plc						     241
		   COVERALL HEALTH-BASED CLEANING SYSTEM			     243
		   Crothall Services Group, see Compass
		   Disaster Kleenup International Incorporated			     245
		   Diversco Integrated Services, see ABM Industries
		   DUCTZ International, see BELFOR Holdings
		   Duraclean International Incorporated				     246
		   Dwyer Group Incorporated					     248
		   EMCOR Group Incorporated					     249
		   EMS Group							     251
		   Executive Management Services, see EMS
		   FirstService Corporation					     252
		   Fish Window Cleaning Incorporated				     253
		   Grout Doctor Global Franchise Corporation			     254
		   Harris Research Incorporated					     255
		   Harvard Maintenance Incorporated				     256
		   Healthcare Services Group Incorporated			     257
		   Heaven’s Best Carpet Cleaning				     258
		   ISS A/S							     260
		   JAN-PRO Franchising International Incorporated		     261
		   Jani-King International Incorporated				     263
		   Maid to Perfection Global Incorporated			     264
		   Maids International Incorporated				     266
		   Merry Maids, see ServiceMaster
		   MilliCare Textile and Carpet Care, see Milliken
		   Milliken & Company						     267
		   Molly Maid, see Service Brands International
		   MPW Industrial Services Group Incorporated			     269
		   Paul Davis Restoration, see FirstService
		   Pet Butler Franchise Services Incorporated			     270
		   Polygon AB							     271
		   Pride Industries Incorporated				     272
		   Professional Group, see BELFOR
		   Rainbow International Restoration and Cleaning, see Dwyer Group
		   Roth Brothers, see Sodexo
		   Service Brands International LLC				     273
		   ServiceMaster Company					     274
		   Servpro Industries Incorporated				     277
		   Sodexo							     278
		   Southeast Service, see Compass
		   Stanley Steemer International Incorporated			     280
		   Steamatic Incorporated					     281
		   Temco Service Industries Incorporated			     282
		   Transfield Services Limited					     283
		   Triangle Services Incorporated				     284
		   UGL Limited							     285
		   United Group, see UGL
		   USM Service Holdings, see EMCOR


				      LIST OF TABLES

    TABLE NUMBER								    PAGE


		SECTION I -- EXECUTIVE SUMMARY
		Summary Table							       3

		SECTION II -- MARKET ENVIRONMENT
	1	Macroeconomic Indicators					       8
	2	Population & Households						      12
	3	Civilian Labor Force & Unemployment Rate			      14
	4	Personal Consumption Expenditures				      17
	5	Building Construction Expenditures				      20
	6	Residential Building Construction Expenditures			      22
	7	Housing Stock by Type						      25
	8	Nonresidential Building Construction Expenditures		      28
	9	Nonresidential Building Stock					      30
	10	Business Establishments						      37
	11	Nonresidential Floor Space					      40
	12	Services Income							      43

		SECTION III -- SERVICES
	1	Contract Cleaning Service Revenues by Type			      57
	2	Contract Cleaning Service Establishments & Employment		      60
	3	Interior Cleaning Service Revenues by Business Type 
		   & Market							      63
	4	Nonresidential Interior Cleaning Service Revenues 
		   by Business & Building Type					      66
	5	Residential Interior Cleaning Service Revenues by Business 
		   Type								      72
	6	Revenues for Interior Cleaning Service Franchises 
		   & Corporations						      76
	7	Revenues for Interior Cleaning Service Individual 
		   Proprietorships						      78
	8	Interior Cleaning Service Establishments & Employment		      81
	9	Floor & Fabric Cleaning Service Revenues by Type & Market	      85
	10	Carpet & Upholstery Cleaning Service Revenues by Type 
		   & Market							      88
	11	Carpet & Upholstery Cleaning Service Establishments 
		   & Employment							      95
	12	Other Floor & Fabric Cleaning Service Revenues by Market	      97
	13	Other Floor & Fabric Cleaning Service Establishments 
		   & Employment							     100
	14	Exterior Cleaning & Maintenance Service Revenues by Type 
		   & Market							     104
	15	Exterior Cleaning & Maintenance Service Establishments 
		   & Employment							     109
	16	Swimming Pool Cleaning & Maintenance Service Revenues 
		   by Market							     112
	17	Swimming Pool Cleaning & Maintenance Service 
		   Establishments & Employment					     114
	18	Restoration & Remediation Service Revenues by Market		     116
	19	Restoration & Remediation Service Establishments 
		   & Employment							     120
	20	Other Commercial & Residential Cleaning Service Revenues 
		   by Type & Market						     121
	21	Other Contract Cleaning Service Establishments 
		   & Employment							     125

		SECTION IV -- MARKETS
	1	Contract Cleaning Service Revenues by Market			     127
	2	Nonresidential Cleaning Service Revenues by Market		     130
	3	Institutional Building Cleaning Service Revenues by Type	     133
	4	Office Building Cleaning Service Revenues by Type		     136
	5	Commercial Building Cleaning Service Revenues by Type		     140
	6	Industrial Building Cleaning Service Revenues by Type		     143
	7	Other Nonresidential Cleaning Service Revenues by Type		     145
	8	Residential Cleaning Service Revenues by Type			     148
	9	Transportation & Other Cleaning Service Revenues by Type 
		   & Market							     154

		SECTION V -- REGIONS
	1	Resident Population by Region					     158
	2	Gross Domestic Product by Region				     160
	3	Nonresidential Floor Space by Region				     162
	4	Existing Home Sales & Housing Stock by Region			     164
	5	Contract Cleaning Service Revenues by Region			     166
	6	Regional Commercial & Residential Cleaning Services 
		   Market Profile, 2011						     169
	7	Northeast Cleaning Service Revenues				     171
	8	Northeast Cleaning Service Revenues by Type			     173
	9	Northeast Cleaning Service Revenues by Subregion & Market	     175
	10	Midwest Cleaning Service Revenues				     179
	11	Midwest Cleaning Service Revenues by Type			     180
	12	Midwest Cleaning Service Revenues by Subregion & Market		     182
	13	South Cleaning Service Revenues					     186
	14	South Cleaning Service Revenues by Type				     188
	15	South Cleaning Service Revenues by Subregion & Market		     190
	16	West Cleaning Service Revenues					     195
	17	West Cleaning Service Revenues by Type				     197
	18	West Cleaning Service Revenues by Subregion & Market		     199

		SECTION VI -- INDUSTRY STRUCTURE
	1	Cleaning Service Revenues by Company, 2011			     206
	2	Selected Cleaning Service Franchises				     217
	3	Selected Acquisitions & Divestitures				     225
	4	Selected Cooperative Agreements					     227

				      LIST OF CHARTS

    CHART NUMBER								    PAGE


		SECTION II -- MARKET ENVIRONMENT
	1	Year of Construction of Housing Stock, 2011			      25
	2	Office & Commercial Building Vacancy Rates, 2001-2011		      32
	3	US Business Formations & Dissolutions, 2000-2010		      34

		SECTION III -- SERVICES
	1	Contract Cleaning Service Revenues by Type, 2011		      58
	2	Interior Cleaning Services Market Share, 2011			      82
	3	Floor & Fabric Cleaning Services Market Share, 2011		     101

		SECTION IV -- MARKETS
	1	Contract Cleaning Service Revenues by Market, 2011		     128

		SECTION V -- REGIONS
	1	Contract Cleaning Service Revenues by Region, 2011		     167

		SECTION VI -- INDUSTRY STRUCTURE
	1	Contract Cleaning Services Market Share, 2011			     209