Frequently Asked Questions
Why Isn't My User ID and Password working?
Often our customers don't realize that the User ID and Password are case sensitive.
If this problem still persists, please call our web maintenance at
US Toll Free (800) 927-5900 or (440) 684-9600
What should I do if I've lost my User ID and Password?
Please make sure to make note of your User ID
and password for future use and secure this information as you would any
other important login ID and password. Remember to pay special attention
to upper and lower case characters in your password since the information is case sensitive.
However, if you have misplaced it, please contact us at 440-684-9600 or in the US at 800-927-5900.
We appreciate that users do not re-register.
I think I purchased the same record twice?
If you accidentally purchase the same record within 12 hours, we will automatically credit your account.
I can't view a study's Table of Contents or purchase from a particular report?
The first thing you need to do is go to our Pricing and Registration page. You will be asked to
Register and then you will be assigned a User ID and password, which
will allow you access to Freedonia's information.
It looks like there are two of the exact same records within the text? How will I know what I am buying?
Records in all capital letters indicate a table or chart.
I purchased something that I found I couldn't use. Can I get refunded for this amount?
Unfortunately, we are not able to offer refunds because the value of our product is inherent in the information.
Once the information has been purchased, we are not able to refund for any reason. For
this reason, we suggest that you carefully review the introduction and table of contents
of the study before making any purchases. If you have a specific question regarding expected content you
may contact our customer service department to ask questions before purchasing.
Do you offer any discounts?
We offer several discounts for purchasing the entire study. We also offer subscriptions to meet
the needs of your organization. These subscriptions offer incredible savings for your company. For more information, please
contact client services at 1 800.927.5900 (US), +1 440.299.6622 (Int) or e-mail us at firstname.lastname@example.org.
I paid more for several sections on the web than the whole study? Why is this?
We provide significant discounts for purchasing the entire study over individual sections.
If you are interested in large portions of the study but don't need a few sections, it may
be more cost efficient for you to still purchase the entire study.
How will I receive the information I purchase? How long will it take to receive?
The information will be sent to you immediately either via the e-mail address you entered or through a URL address which will be displayed at the time of purchase.
In addition, you can access the purchased content through your Reading Room.
If I decide I want to purchase the entire study after I have already purchased sections from the web, can I get a discount?
Freedonia will credit web site purchases for sections of a study title dollar for dollar
(up to US$1000) toward the purchase of the full edition of the same study title.
How long will I have to view the study information I purchased?
You may access purchased content at anytime via your Reading Room.
You may also save the content locally or print it out as a hard copy for your personal reference
to avoid loss of access due to internet or other system problems.
How do I purchase individual sections of a study?
To purchase individual sections, go to the study's table of contents. Select
the records you wish to purchase by clicking on the button next to each item. When
all of your records are selected, scroll down to the bottom of the screen and click
the button "Add To Cart." When you are finished making your selections, click the "Check Out" button and
a detailed summary of your purchases will appear. To purchase these sections, type in your User ID
and password (both are case sensitive). You may either have the information e-mailed to you
or a URL address will appear with the sections you purchased.
How do I get a receipt for my purchases online?
Simply go to the Reading Room
to receive an invoice or a full summary of your online account.
Can I be invoiced for my purchase?
In order to purchase online, you must provide your credit card information.
If you are purchasing the full study, we require pre-payment in the form of check,
wire transfer, or credit card for companies who have never purchased from us.
Once your company has purchased a study, we can invoice you for any
additional purchases over US$1000.
I don't have time to search for the information I am looking for and purchase it, would someone at Freedonia be able to purchase this information for me?
We typically do not purchase for customers; however, if you are having problems accessing the
information, a sales representative would be glad to assist you. We can purchase sections,
tables, or pages for you for a $50 processing fee.