Table of Contents
1. Introduction
2. Shopping & Dining Overview
E-Commerce Sales Outlook
Right-Sizing & Shipping Container Optimization
E-Commerce Ready Packaging
Annual Parcels/Packages Shipped
Leading Shipping Companies
Shipping Containers
Foodservice Revenue by Dine-In vs. Off-Premises Dining
Scope
Historical Trends
Forecast
3. COVID-19 Concerns
Concerns about COVID-19 Exposure Remain
Concerns about COVID-19 Exposure from Stores, Restaurants, and Food Manufacturers in 2021
In 2022, Most Consumers Are Still Concerned about COVID-19 Infection from Restaurant or Delivery Staff When Ordering Food for Carryout or Delivery
Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends
Concerns about COVID-19 Variants
Negative Personal Effects of the Pandemic
Negative Effects Reported in 2020 and 2021
Continuing Mental and Physical Health Effects
4. COVID-19 Impacts on Shopping
First Time Use of Online Grocery Shopping and Restaurant Ordering Methods In 2020
Boosted Online Grocery Shopping Activity Continuing Through 2022
In-Store Shopping Patterns
5. COVID-19 Impacts on Dining Out
Most Consumers Are Still Holding off on Dining Out
Increased Use of Food Carryout and Delivery
6. Online Shopping Habits
Online Shopping Habits: By Age
Online Shopping Habits: Rural vs. Urban Settings
Online Shopping Habits: By Income
7. Psychographics
How Do Consumers Feel About Shopping?
Purpose-Driven Shopping
Shopping Around
Shopping Alone
Shopping as an Enjoyable Pursuit
Shopping Motivations
Saving Money
Free Shipping
How Do Consumers Feel About Dining Out?
Celebrations
Fast Food
Dining Out vs. Preparing a Meal
8. Appendix
Related Studies
List of Tables
2. Shopping & Dining Overview
Table 2-1. E-Commerce Sales by Product Category: 2011, 2016, 2021, & 2026 (billion dollars)
Table 2-2. Annual E-Commerce Sales by Product Category: 2018 - 2025 (billion dollars)
Table 2-3. Annual Packages Shipped by Shipper: 2018 - 2021 (million packages)
Table 2-4. Packages Shipped by Shipping Container: 2011, 2016, 2021, & 2026 (million packages & million dollars)
Table 2-5. Annual Packages Shipped by Shipping Container 2018 - 2025 (million packages)
Table 2-6. Foodservice Revenues by Dine-In, Carryout, & Delivery, 2016 - 2021 & 2026 (billion dollars)
3. COVID-19 Concerns
Table 3-1. Coronavirus Health Concerns: "I am concerned about the...", 2020 - 2022 (% of consumers)
Table 3-2. Coronavirus Concerns: "The coronavirus has negatively affected my...", 2020 - 2021 (% of consumers)
Table 3-3. Changes in Mental & Physical Symptoms during the Pandemic, 2022 (% of consumers)
4. COVID-19 Impacts on Shopping
Table 4-1. Coronavirus Food Ordering Habits: "Because of the coronavirus, I have for the first time used...", 2020 (% of consumers)
Table 4-2. Coronavirus Food Purchase Habits: "Because of the coronavirus, I am...", 2020 - 2021 (% of consumers)
6. Online Shopping Habits
Table 6-1. "Do You Shop Online For Home Delivery?" Online Shopping Habits by Age, 2021 (% respondents)
Table 6-2. "Do You Shop Online For Home Delivery?" Online Shopping Habits by Rural vs. Urban Setting, 2021 (% respondents)
Table 6-3. "Do You Shop Online For Home Delivery?" Online Shopping Habits by Household Income Bracket, 2021 (% respondents)
8. Appendix
List of Figures
3. COVID-19 Concerns
Figure 3-1. Concerns about COVID-19 Exposure, 2021 (% of consumers)
Figure 3-2. Concerns about COVID-19 Infection from Restaurant or Delivery Staff, 2022 (% of consumers)
Figure 3-3. COVID-19 Statistics, March 2020 - August 2022 (new cases & deaths)
Figure 3-4. Concerns about the Delta/Omicron Variant & Future Variants of COVID-19, 2021 - 2022 (% of consumers)
4. COVID-19 Impacts on Shopping
Figure 4-1. Grocery Ordering Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (% of consumers)
Figure 4-2. Changes to In-Store Shopping Activity Continue in the Vaccine Era, 2021 - 2022 (% of consumers
5. COVID-19 Impacts on Dining Out
Figure 5-1. Restaurant Eating Habits, 2021 - 2022 (% of consumers
Figure 5-2. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (% of consumers)
7. Psychographics
Figure 7-1. "When shopping, I just get what I need and leave," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-2. "I decide what I want before I go shopping," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-3. "When I shop, I usually visit a variety of stores," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-4. "I like to shop around before making a purchase," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-5. "I prefer to go shopping alone," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-6. "I enjoy shopping, even when I don't make a purchase" by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-7. "Shopping is a great way to relax" by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-8. "My number one goal when shopping is to save as much money as possible," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-9. "The offer of 'free shipping' attracts me to a shopping website," 2013 - 2022 (% respondents who agree somewhat or strongly)
Figure 7-10. "The offer of 'free shipping' attracts me to a shopping website," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-11. "I typically celebrate special occasions at restaurants," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-12. "Eating at a fast food restaurant is fun," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly)
Figure 7-13. "I'd rather prepare a meal than eat at a restaurant," by Gender, Age, & Generation, 2022 (% respondents who agree somewhat or strongly
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