Revenues for contract commercial and residential cleaning services are forecast to advance 4.5 percent annually through 2013. Exterior building cleaning will be one of the fastest growing services, while interior cleaning remains dominant. Residential and institutional buildings will see the biggest market gains.

This study analyzes the $53.6 billion US commercial and residential cleaning service industry. It presents historical demand data (1998, 2003, 2008) and forecasts for 2013 and 2018 by service (e.g., interior building cleaning; floor, fabric and surface; exterior building cleaning and maintenance; swimming pool cleaning and maintenance; restoration and remediation), market (e.g., institutional, office, commercial, industrial, residential) and US region.

The study also considers market environment factors, details industry structure, evaluates company market share and profiles 38 industry players, including Jani-King, COVERALL HEALTH-BASED CLEANING SYSTEM and JAN-PRO.

				    TABLE OF CONTENTS

     SECTION									    PAGE

		Introduction							      xi

	I.	Executive Summary						       1

	II.	Market Environment						       4
		General								       4
		Macroeconomic Environment					       4
		Demographic Trends						       9
		Employment Outlook						      12
		Consumer Spending Trends					      14
		Building Construction Trends					      16
		   Residential							      19
		   Housing Trends						      21
		   Nonresidential						      25
		   Construction Stock						      28
		Office & Commercial Building Vacancy Rates			      31
		Business Formation Trends					      32
		Business Establishment Trends					      34
		Nonresidential Floor Space Trends				      36
		Service Sector Trends						      38
		Regulatory Trends & Issues					      41
		   Privacy Laws							      41
		   Indoor Air Quality						      42
		   Chemical Regulations						      44
		   Ergonomic Safety Regulations					      46
		   Training & Licensing Regulations				      47
		   FTC Franchise Rule						      47
		   Other Regulatory Issues					      48
		International Environment					      49

	III.	Services							      52
		General								      52
		   Revenues by Service & Market					      53
		   Establishment & Employment Trends				      56
		Interior Building Cleaning Services				      58
		   Industry Characteristics					      61
		   Nonresidential Interior Building Cleaning Services		      63
		      Business Type						      64
		      Building Type						      65
		   Residential Interior Cleaning Services			      67
		   Business Type						      70
		      Franchises & Corporations					      71
		      Individual Proprietorships				      73
		   Establishment & Employment Trends				      75
		   Market Share							      78
		Floor, Fabric & Surface Cleaning				      79
		   Carpet & Upholstery Cleaning					      82
		      Industry Characteristics					      85
		      Revenues by Type						      86
		      Revenues by Market					      87
		      Establishment & Employment Trends				      89
		   Other Floor, Fabric & Surface Cleaning			      91
		      Industry Characteristics					      93
		      Establishment & Employment Trends				      94
		   Market Share							      96
		Exterior Building Cleaning & Maintenance			      99
		   Street & Parking Lot Cleaning & Maintenance			     101
		   Window Cleaning						     102
		   All Other Exterior Building Services				     103
		   Establishment & Employment Trends				     105
		Swimming Pool Cleaning & Maintenance				     106
		   Industry Characteristics					     107
		   Establishment & Employment Trends				     108
		Restoration & Remediation Services				     109
		   Industry Characteristics					     111
		   Establishment & Employment Trends				     113
		Other Commercial & Residential Cleaning Services		     115
		   Commercial Vehicle Cleaning					     117
		   Pet Waste Removal						     118
		   All Other Cleaning Services					     118
		   Establishment & Employment Trends				     119

	IV.	Markets								     121
		General								     121
		Institutional							     124
		Office								     127
		Commercial							     130
		Industrial							     132
		Residential							     135
		   Interior Building Cleaning					     137
		   Floors, Fabrics & Services					     137
		   Restoration & Remediation					     139
		   Exterior Buildings						     138
		   Swimming Pools						     138
		   Restoration & Remediation					     139
		   Other Cleaning Services					     140
		Other Markets							     140

	V.	Regions								     144
		General								     144
		Regional Demographic & Economic Trends				     144
		   Population Patterns						     145
		   Economic Outlook						     147
		   Nonresidential Floor Space					     148
		   Housing Outlook						     150
		Regional Cleaning Services Revenues				     152
		Regional Market Profile						     154
		Northeast							     156
		   Revenues by Type						     158
		   Revenues by Subregion & Market				     160
		      New England						     162
		      Middle Atlantic						     163
		      Markets							     164
		Midwest								     164
		   Revenues by Type						     166
		   Revenues by Subregion & Market				     168
		      East North Central					     169
		      West North Central					     170
		      Markets							     171
		South								     172
		   Revenues by Type						     174
		   Revenues by Subregion & Market				     175
		      South Atlantic						     177
		      East South Central					     178
		      West South Central					     179
		      Markets							     180
		West								     180
		   Revenues by Type						     182
		   Revenues by Subregion & Market				     184
		      Mountain							     185
		      Pacific							     186
		      Markets							     187

	VI.	Industry Structure						     189
		General								     189
		Industry Composition						     190
		Market Share							     194
		      Jani-King							     195
		      COVERALL HEALTH-BASED CLEANING SYSTEM			     196
		      JAN-PRO							     196
		      CleanNet USA						     197
		      ServiceMaster						     197
		      ABM Industries						     198
		      Chem-Dry							     199
		      Other Leaders						     199
		Franchising							     200
		Competitive Strategies						     204
		Outsourcing							     208
		Marketing							     209
		Mergers & Acquisitions						     211
		Cooperative Agreements						     214
		Company Profiles						     214
		   ABM Industries Incorporated					     215
		   Anago Franchising Incorporated				     217
		   ARAMARK Corporation						     218
		   BGM Industries, see ISS Holding
		   Bonus of America Incorporated				     220
		   Central Property Services, see ISS Holding
		   Clean First Time Incorporated				     221
		   CleanNet USA Incorporated					     222
		   Compass Group plc						     224
		   COVERALL HEALTH-BASED CLEANING SYSTEM			     225
		   Coverall North America, see COVERALL HEALTH-
		      BASED CLEANING SYSTEM
		   Crothall Services Group, see Compass Group
		   Davis (Paul) Restoration Incorporated			     227
		   Diversco Holdings Incorporated				     228
		   Duraclean International Incorporated				     229
		   Dwyer Group Incorporated					     231
		   EMS Group							     232
		   Executive Management Services, see EMS Group
		   Fish Window Cleaning Incorporated				     233
		   Grout Doctor Global Franchise Corporation			     234
		   Harvard Maintenance Incorporated				     235
		   Healthcare Services Group Incorporated			     236
		   Heaven’s Best Carpet Cleaning				     237
		   Home Depot Incorporated					     239
		   ISS Holding A/S						     241
		   JAN-PRO Franchising International Incorporated		     243
		   Jani-King International Incorporated				     244
		   Maid to Perfection Global Incorporated			     245
		   The Maids Home Services, see Maids International
		   Maids International Incorporated				     247
		   Merry Maids, see ServiceMaster
		   Millicare Commercial Carpet Care, see Milliken
		   Milliken & Company						     249
		   Molly Maid Incorporated					     250
		   MPW Industrial Services Group Incorporated			     251
		   OneSource Services, see ABM Industries
		   Outsource Partners, see EMS Group
		   Pet Butler Franchise Services Incorporated			     252
		   Pride Industries Incorporated				     253
		   Rainbow International Restoration and Cleaning,
		      see Dwyer Group
		   Sanitors, see ISS Holding
		   ServiceMaster Company					     254
		   Servpro Industries Incorporated				     256
		   Sodexo							     257
		   Stanley Steemer International Incorporated			     258
		   Steamatic Incorporated					     259
		   Temco Service Industries Incorporated			     261
		   Transfield Services Limited					     262
		   Triangle Services Incorporated				     263
		   Unicco Service, see United Group
		   United Group Limited						     265
		   USM, see Transfield Services
		Additional Companies Mentioned in the Study			     267

				      LIST OF TABLES

    TABLE NUMBER								    PAGE


		SECTION I -- Executive Summary
             	Summary Table	                                                       3

		SECTION II -- Market Environment
	1	Macroeconomic Indicators					       9
	2	Population & Households						      12
	3	Civilian Labor Force & Unemployment Rate			      14
	4	Personal Consumption Expenditures				      16
	5	Building Construction Expenditures				      19
	6	Residential Building Construction Expenditures			      21
	7	Housing Stock by Type						      24
	8	Nonresidential Building Construction Expenditures		      27
	9	Building Stock							      30
	10	Business Establishments						      36
	11	Nonresidential Floor Space					      38
	12	Services Income							      41

		SECTION III -- Services
	1	Commercial & Residential Cleaning Services Revenues
		   by Type & Market						      55
	2	Commercial & Residential Cleaning Services
		   Establishments & Employment					      58
	3	Interior Building Cleaning Services Revenues
		   by Business Type & Market					      61
	4	Nonresidential Building Interior Cleaning Services Revenues
		   by Business & Building Type					      64
	5	Residential Interior Building Cleaning Services Revenues
		   by Business Type						      70
	6	Revenues for Interior Building Cleaning Services
		   Franchises & Corporations					      73
	7	Revenues for Interior Building Cleaning Services
		   Individual Proprietorships					      75
	8	Interior Building Cleaning Services
		   Establishments & Employment					      77
	9	Floor, Fabric & Surface Cleaning Services Revenues
		   by Type & Market						      82
	10	Carpet & Upholstery Cleaning Services Revenues
		   by Type & Market						      85
	11	Carpet & Upholstery Cleaning Services
		   Establishments & Employment					      91
	12	Other Floor, Fabric & Surface Cleaning Services Revenues
		   by Market							      93
	13	Other Floor, Fabric & Surface Cleaning Services
		   Establishments & Employment					      96
	14	Exterior Building Cleaning Services Revenues
		   by Type & Market						     101
	15	Exterior Building Cleaning Services
		   Establishments & Employment					     105
	16	Swimming Pool Cleaning & Maintenance Services Revenues
		   by Market							     107
	17	Swimming Pool Cleaning & Maintenance Services
		   Establishments & Employment					     109
	18	Restoration & Remediation Services Revenues by Market		     111
	19	Restoration & Remediation Services
		   Establishments & Employment					     115
	20	Other Commercial & Residential Cleaning Services Revenues
		   by Type & Market						     116
	21	Other Commercial & Residential Cleaning Services
		   Establishments & Employment					     120

		SECTION IV -- Markets
	1	Commercial & Residential Cleaning Services Revenues
		   by Market							     123
	2	Institutional Building Cleaning Services Revenues by Type	     127
	3	Office Building Cleaning Services Revenues by Type		     129
	4	Commercial Building Cleaning Services Revenues by Type		     132
	5	Industrial Building Cleaning Services Revenues by Type		     134
	6	Residential Cleaning Services Revenues by Type			     136
	7	Other Markets Cleaning Services Revenues by Type & Market	     143

		SECTION V -- Regions
	1	Resident Population by Region					     146
	2	Gross Domestic Product by Region				     148
	3	Nonresidential Floor Space by Region				     150
	4	Existing Home Sales & Housing Stock by Region			     152
	5	Commercial & Residential Cleaning Services Revenues
		   by Region							     153
	6	Regional Commercial & Residential Cleaning Services
		   Market Profile, 2008						     156
	7	Northeast Cleaning Services Revenues				     158
	8	Northeast Cleaning Services Revenues by Type			     160
	9	Northeast Cleaning Services Revenues by Subregion & Market	     162
	10	Midwest Cleaning Services Revenues				     166
	11	Midwest Cleaning Services Revenues by Type			     168
	12	Midwest Cleaning Services Revenues by Subregion & Market	     169
	13	South Cleaning Services Revenues				     173
	14	South Cleaning Services Revenues by Type			     175
	15	South Cleaning Services Revenues by Subregion & Market		     176
	16	West Cleaning Services Revenues					     182
	17	West Cleaning Services Revenues by Type				     184
	18	West Cleaning Services Revenues by Subregion & Market		     185

		SECTION VI -- Industry Structure
	1	Cleaning Services Revenues by Company, 2008			     192
	2	Selected Cleaning Services Franchises				     203
	3	Selected Acquisitions & Divestitures				     213

SECTION I -- 
				      LIST OF CHARTS

    CHART NUMBER								    PAGE

SECTION I --    EXECUTIVE SUMMARY

		SECTION II -- Market Environment
	1	Year of Construction of Housing Stock, 2008			      25
	2	Office & Commercial Building Vacancy Rates, 1998-2008		      32
	3	US Business Formations & Dissolutions, 1989-2007		      34

		SECTION III -- Services
	1	Commercial & Residential Cleaning Services Revenues
		   by Type, 2008						      56
	2	Interior Building Cleaning Services Market Share, 2008		      79
	3	Floor, Fabric & Surface Cleaning Market Share, 2008		      97

		SECTION IV -- Markets
	1	Commercial & Residential Cleaning Services Revenues
		   by Market, 2008						     124

		SECTION V -- Regions
	1	Commercial & Residential Cleaning Services Revenues
		   by Region, 2008						     154

		SECTION VI -- Industry Structure
	1	Commercial & Residential Cleaning Services
		   Market Share, 2008						     195