Work-From-Home Consumer Insights

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Remote Work

Work-from-home – or remote work – became a major trend at onset of the COVID-19 pandemic. While some workers, mostly in the knowledge economy, had already been working from a home office, many more shifted to remote work in March 2020. In some cases, these workers have stayed home, while others have since returned to the office on a full- or part-time basis.

Changes in where and how we work affect so many parts of the US economy, from obvious sectors like commercial real estate to how commuting or not changes where and how workers spend their money. Therefore, an investigation into consumer trends in this area can give insight to marketing and product development opportunities.

This report contains analysis and data-based discussions of work-from-home trends, including a look at COVID-19 pandemic concerns and wellness impacts, attitudes about work, demographic trends, and other consumer insights.

This report includes analysis, data, trends, and customized cross tabs using two survey resources:

  • data from The Freedonia Group’s proprietary national online survey conducted from February 2021, June 2021, August 2021, October-November 2021, November-December 2021, February 2022, and May 2022
  • data from syndicated national consumer survey results from MRI-Simmons Spring 2012-2022 Reports
Work from Home Survey

More Than Half of Employees Are Set Up to Work From Home

As of May 2022, 64% of respondents reported that they were set up to do their usual paid work from home regularly, on a part-time basis, or when needed. This is a share that has held steady since May 2020. This shows that most of the people who moved home for the pandemic period were still working remotely on at least some level two years later.

Most companies that have asked their remote workers to return to offices continue to allow workers to work from home a few days a week or as needed. This means that even though more workers are now spending some of their time in an office, the number who have the option of working from home at least part of the time has remained at the same elevated levels over the last two years.

Changes in Work-From-Home

Among employed consumers who reported that they are set up to work from home as of early May 2022, 41% reported usually working from home most or all of the time. You can see an increase in each of these categories since 2020:

  • from 17% to 41% for those who reported working from home most or all of the time
  • from 8% to 24% for those who reported they working from home some, but not most, of the time
  • from 29% to 32% for those who reported that they don’t usually work from home, but can when necessary

Remote Work Over Time

When looking at primary workplaces, there was a significant bump in people working primarily from home that correlates with the pandemic. The percentage of respondents working primarily from home has stayed at the same level from 2021 to 2022. Data on the following table reflects surveys completed in the spring of that year. Therefore, the data from 2020 includes survey results completed in the spring of 2020, so 2021 (from spring 2020 to spring 2021) more closely reflects the initial pandemic trends.

The number of people who report having an office at home had ticked up slowly pre-pandemic and then took a leap forward during the pandemic. Levels then continued to tick up slightly from that new normal base level into 2022.

The pandemic was clearly a disruptive force that propelled primarily working from home and the installation of home office spaces to higher levels. Throughout the economy, there is no real expectation to bring all remote workers back into offices on a full-time basis. However, the evolution of hybrid work is ongoing.

In-Office Perks

Office coffee is a classic perk provided to workers in an office. Still, there are generational difference in how important coffee is as an in-office perk, in general:

  • More than half of all employed coffee drinkers, and two-thirds of these workers in the 35-54 age group, say that high-quality employer-provided coffee is an important workplace perk.
  • Older workers do not have the same expectations about company-provided coffee – only 47% of employed coffee drinkers aged 55-74 and 33% of workers 75 years old and older agreed that it was important.

Looking at who is most interested in key perks can help companies craft plans for successfully encouraging workers to return to offices more often while minimizing disruptions and without triggering a worker exodus.

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Purchase Work-From-Home Consumer Insights by the Section

  1. Work-From-Home Consumer Insights

    $1,495.00

    1. 1 Introduction

      $323.00

    2. 2 COVID-19 Insights

      $1,504.00

      1. 2.1 Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends

        $617.00

        1. Table | Coronavirus Health Concerns: “I am concerned about the…” 2020-2022,

        2. Figure 2-1. COVID-19 Statistics, March 2020-May 2022

        3. 2.1.1 Health Threat Feelings by Location of Work

          $323.00

          1. Figure 2-2. “The Current Coronavirus Pandemic is a Health Threat to Me, Personally” by Area of Work, 2022

        4. 2.1.2 Health Threat Feelings by Age Group

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          1. Figure 2-3. “The Current Coronavirus Pandemic is a Health Threat to Me, Personally” by Age Group, 2022

      2. 2.2 Concerns about COVID-19 Variants

        $555.00

        1. 2.2.1 Concerns About Variants of COVID-19 are Significant

          $343.00

          1. Figure 2-4. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021-2022

        2. 2.2.2 Concern About Variants by Location of Work

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          1. Figure 2-5. “I Am Concerned About the Health Threat of Omicron & Future Potential Variants of COVID-19” by Location of Work, 2022

        3. 2.2.3 Concern About Variants by Age Group

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          1. Figure 2-6. “I Am Concerned About the Health Threat of Omicron & Future Potential Variants of COVID-19” by Age Group, 2022

      3. 2.3 Negative Personal Effects of the Pandemic

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        1. 2.3.1 Negative Effects Reported in 2020 and 2021

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          1. Table | Coronavirus Concerns: “The coronavirus has negatively affected my…”, 2020-2021

        2. 2.3.2 Continuing Mental and Physical Health Effects

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          1. Table | Changes in Mental and Physical Symptoms during the Pandemic, 2022

          2. Table | “Please rate changes to how you currently feel in these areas (stress, tiredness, anxiety), compared to before the COVID-19 pandemic (before March 2020)”, 2022

          3. Figure 2-7. “Considering How My Stress Levels Are Compared to Before the COVID-19 Pandemic, I Feel…” by Gender & Age Group, 2022

          4. Figure 2-8. “Considering How My Anxiety Levels Are Compared to Before the COVID-19 Pandemic, I Feel…” by Gender & Age Group, 2022

          5. Figure 2-9. “Considering How Tired I Feel Compared to Before the COVID-19 Pandemic, I Feel…” by Gender & Age Group, 2022

          6. Table | “Please rate changes to how you currently feel in these areas (energy levels, focus), compared to before the COVID-19 pandemic (before March 2020)”, 2022,

    3. 3 Work-From-Home Trends

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      1. 3.1 More Than Half of Employees Are Set Up to Work From Home

        $323.00

        1. Figure 3-1. “Are You Set Up to Do Your Normal Work from Home?”, 2022,

      2. 3.2 Differences Between Full-Time & Part-Time Employees

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        1. Figure 3-2. “Are You Set Up to Do Your Normal Work from Home?”, 2022

      3. 3.3 Differences by Location of Original Workplace

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        1. Figure 3-3. “Are You Set Up to Do Your Normal Work from Home?”, 2022,

      4. 3.4 Changes in Work-From-Home

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        1. Figure 3-4. Insights into Changes in Work Location Routines, 2020 & 2022

      5. 3.5 Remote Work Over Time

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        1. Table | Remote Work Trends, 2016-2022

    4. 4 Going Back To Offices

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      1. 4.1 In-Office Perks

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        1. Figure 4-1. “High-Quality Employer-Provided Coffee Is an Important Workplace Perk”, 2022

      2. 4.2 Return To Work Enticements

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        1. Figure 4-2. “Great Coffee & Snacks Provided By My Company Would Make Me Want To Go Into The Office More Often”, 2022,

      3. 4.3 Attitudes About Workplace Hygiene

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        1. Figure 4-3. “I Am Concerned About Hygiene/Cleanliness in My Workplace”, 2022

    5. 5 Attitudes About Work

      $770.00

      1. 5.1 Attitudes About Work Over Time

        $323.00

        1. Table | Attitudes About Work, 2012-2022

      2. 5.2 Attitudes by Generation

        $323.00

        1. Table | Attitudes About Work by Generations, 2022

      3. 5.3 Attitudes by Primary Work Location

        $323.00

        1. Table | Attitudes About Work by Primary Workplace, 2022

    6. 6 Appendix

      $1,373.00

      1. 6.1 Related Studies

        $1,344.00

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