Industry Reports
Digital Payments in the US: Consumer Usage, Wallets, and P2P
Driven by mobile app purchases, mobile P2P, and mobile bill payment, digital payments are increasingly mobile in nature. But while mobile purchases are speeding forward, in-store and remote payments trends tell different stories.
Free Sample Report
Request a free sample of this report and our team will email it to you.
Report Overview
Digital Payments in the U.S.: Consumer Usage, Wallets, and P2P
Driven by mobile app purchases, mobile P2P, and mobile bill payment, digital payments are increasingly mobile in nature. But while mobile purchases are speeding forward, in-store and remote payments trends tell different stories. Packaged Facts estimates that in 2018, some 67% of mobile wallet purchases will be made remotely versus in person. Less than a quarter of adults express interest in a service allowing them to use their cell phones to make purchases in a store. And yet, among in-store mobile purchasers, mobile apps reign, thanks in part to PayPal’s industry-leading digital wallet, which is not only now a mainstream product but one many
What's in This Report?
Packaged Facts’ Digital Payments in the U.S.: Consumer Usage, Wallets, and P2P gives industry participants the insight they need to stay abreast of digital payments trends, including digital purchasing, digital payment preferences, digital wallets, and digital P2P. The report does the following:
- provides a market size and forecast through 2020 for electronic payments, remote payments and mobile wallet purchases
- trends online and mobile purchasing behavior, as well as in-store purchasing by retail category, over time
- trends and forecasts smartphone and non-smartphone ownership and digital commerce through 2020
- tends consumer mobile usage preference, mobile access, mobile payments, and interest in in-store mobile payments over time
- analyzes mobile behaviors via custom segmentation groups
- analyzes online payment method preferences, online and mobile checkout preferences, bill payment trends,
- assesses mobile payment usage by type and by channel (i.e. in-store vs. remote)
- assesses mobile wallet usage and funding method, as well as why consumers do not use mobile wallets
- assesses P2P and money transfer usage and methods in aggregate, online and mobile
- Executive Summary
- Report Scope
- Report Summary
- Market size and forecast
- Digital purchasing trends
- Digital payment preference trends
- Mobile wallets and payment apps
- P2P and money transfer
- Market Size and Forecast
- Electronic payments
- Table | Consumer Payments Value: Paper vs. Electronic, 2012-2020
- Remote payments
- Table | General-Purpose Card Payments Volume and Value: In-Person vs. Remote, 2012 vs. 2015
- Table | General-Purpose Card Payment Value by Card Type, 2012-2016
- Table | General-Purpose Card Payment Value and Remote Value Share by Card Type, 2017-2020
- P2P and money transfer
- Table | P2P and Money Transfer Value and Volume, by Payee Location, Clearing Method, and Origination Channel
- Mobile wallets
- Table | Mobile Wallet Payment Volume and Value, 2012 vs. 2015
- Table | Mobile Wallet Payment Volume and Value by Transaction Type, 2015
- Table | Mobile Wallet Purchase Value, by Transaction Type, 2015-2020
- Electronic payments
- Digital Purchasing Trends
- Smartphone Ownership Trends
- Driving mobile payments growth
- Table | U.S. Smartphone and Non-Smartphone Ownership, 2012-2020
- Table | U.S. Smartphone and Non-Smartphone Ownership, by Age, 2012 vs. 2017
- Driving mobile payments growth
- Digital commerce trends
- E-commerce sales forecast
- Table | Retail Sales, Excluding Motor Vehicles: Total Sales and E-commerce Sales, 2011-2020
- M-commerce sales forecast
- E-commerce sales forecast
- Online purchasing trends
- More consumers purchasing online and making more purchases online
- Table | Online Purchasing in Last 30 Days: Purchase Frequency, 2008-2017
- Mobile purchasing catching on
- Table | Mobile Purchasing in Last 30 Days, 2014-2017
- Table | Mobile Purchasing in Last 30 Days: Age and HH Income, 2017
- Tendency to purchase in the store declines
- Table | Percentage of Consumers Making In-Store Purchase in Last Three Months, 2008-2017
- In-store category declines vary; recent trends suggest in-store retail resilience
- Table | Percentage of Consumers Making In-Store Purchase in Last Three Months by Purchase Category, 2011-201
- Online category growth driven by food, cosmetics, pet, office supplies, & home furnishings
- Table | Percentage of Consumers Making Online Purchase in Last Three Months: By Purchase Category, 2014-2017
- Table | Percentage of Consumers Making Online Purchase in Last Three Months by Purchase Category: Ages 18-24
- More consumers purchasing online and making more purchases online
- Smartphone Ownership Trends
- Digital Payment Preference Trends
- Mobile Payments Conundrum
- Mobile payment not keeping pace with mobile access
- Table | Mobile Internet Access Preference and In-Store Mobile Payment Preference, 2013-2017
- Table | In-Store Mobile Payment Preference: Adults Preferring Mobile Internet Access, 2013-2017
- Mobile payment not keeping pace with mobile access
- Online and mobile banking and purchasing trends
- Online vs. mobile banking, shopping and purchasing trends
- Table | Online vs. Mobile: Banking, Shopping Planning, and Shopping Purchases in Last 30 Days, 2013-2017
- Online vs. mobile banking, shopping and purchasing trends
- Demographic Analysis
- Age Patterns
- Table | Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by Age, 2013-20
- HH income
- Table | Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by HH Income, 2
- Mobile user segmentation
- Table | Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by Mobile Segme
- Age Patterns
- Online payment method preferences
- Credit cards the online payment method of choice, but PayPal firmly established
- Table | Online Payment Methods Used, by Type, 2013-2017
- Table | Online vs. Mobile Purchasers: Top Online Payment Methods Used by Type, 2017
- Credit cards the online payment method of choice, but PayPal firmly established
- Online and Mobile Checkout Preferences
- Seamless online checkout
- Checkout button usage by brand
- Table | Amazon Users: Checkout Button Usage by Brand, 2016
- Bill Payment Trends
- Trends over time
- Table | Bill Payment Methods Used, by Type, 2013-2017
- Table | Bill Payment Methods Used by Type: Age and HH Income, 2017
- Form of payment used to pay bills
- Table | Bill Payments: Form of Payment Always Used, 2013-2017
- Table | Bill Payments: Form of Payment Sometimes Used, 2013-2017
- Table | Bill Payments: Form of Payment Never Used, 2013-2017
- Table | Form of Payment Sometimes and Always Used to Pay Bills: Bill Payers vs. Mobile Purchasers, 2017
- Trends over time
- Mobile payment and purchase preferences
- Mobile payment methods used
- Table | Mobile Payment Methods Used in Last 12 Months, 2017
- In-store mobile purchases
- Table | In-Store Mobile Purchase Methods Used, 2017
- Table | In-Store Mobile Purchase Methods Used by Age, 2017
- Remote mobile purchases
- Table | Remote Mobile Purchase Methods Used, 2017
- Table | Remote Mobile Purchase Methods Used by Age, 2017
- Table | Last Time a Remote Mobile Purchase Was Made: Pickup vs. Delivery, 2017
- Mobile payment methods used
- Mobile Payments Conundrum
- Mobile Wallets and Payment Apps
- Mobile wallet used
- Table | Mobile Wallet Usage by Brand, 2017
- Table | Mobile Wallet Usage by Brand and Age, 2017
- Mobile wallet funding method
- PayPal: funding method disruptor
- Mobile wallets also potential funding method disruptors
- Table | Mobile Wallet Funding Method and Preferred Funding Method, 2016
- Mobile wallet payment entry method
- Table | Mobile Phone Purchasing: Payment Entry Method and Preferred Method, 2016
- Why consumers do not use mobile wallets
- Table | Reasons for Not Using Mobile Wallets, 2017
- Table | Reasons for Not Using Mobile Wallets by Age, 2017
- Table | Reasons for Not Using Mobile Wallets by Gender, 2017
- Mobile wallet used
- P2P and Money Transfer
- P2P and Money Transfer Usage Methods
- Trends over time
- Table | Sending/Receiving Money: Methods Used, 2013-2017
- Bank-driven P2P usage and interest
- Table | Bank Account with P2P Functionality: Usage and Interest by Demographic, 2016
- Instant P2P payment usage and interest
- Table | Instant Electronic P2P: Usage and Interest by Demographic, 2016
- Trends over time
- P2P Methods
- Cash remains king, but overthrow is assured
- Table | Sending Money: Payment Instruments and Methods Used, 2017
- Table | Money Sending Methods by Type/Brand and HH Income, 2017
- Online vs. mobile: online P2P remains more prevalent
- Table | Percent of Adults Sending Money in U.S. and Outside of U.S.: Online vs. Mobile, 2017
- Mobile money sending methods: PayPal leads but banks catching up
- Table | Mobile Money Sending Methods by Brand, 2017
- Cash remains king, but overthrow is assured
- P2P and Money Transfer Usage Methods
- Appendix
- Methodology
- Consumer survey methodology
- Market size and forecast methodology
- Population estimates
- Table indexes
- Key sources
- Abbreviations and definitions
- Abbreviations
- Table | Report Abbreviations, 2017
- Table | Market-Based PCE, 2007-2016
- Abbreviations
- Methodology
