Prepaid Cards in the US, 9th Edition
This report presents a deeply detailed analysis of the opportunities and challenges confronting the companies participating in the prepaid card segment, whether they be card managers, marketers or issuers.
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Report Overview
Mobile wallets are a must for major prepaid card programs, regardless of card type
Key themes covered in this report:
- Transformation of the general pupose reloadable prepaid card category Fintech
- Continued strong in general-purpose reloadable prepaid cards
- Prepaid cards remain vital for unbanked and underbanked consumers
- Major prepaid card issuers fly under the radar with high card volumes despite modest assets
Across major card types, prepaid cards are in growth mode. We estimate that total US prepaid card value will reach $642.1 billion in 2025, up an average of 10.5% annually since 2019. Prepaid cards remain vital for unbanked and underbanked consumers. However, factors such as mobile wallet ecosystems, restaurant loyalty programs, and HSA account growth expand the user base. This and much more is detailed in Prepaid Cards in the US, 9th Edition, which relies heavily on proprietary data trended back to 2019 to pinpoint competitive shifts, product innovation, and consumer preference changes.
More specifically, this report provides a market size and forecast for the prepaid card market, including trended payment value for open-loop and closed-loop prepaid cards, by card type, with growth opportunity analysis. It also assesses:
- Card growth by key segment, e.g., healthcare, government-administered, payroll, gift, general-purpose reloadable, and other segments
- Prepaid gift card trends, including purchasing behavior, distribution, usage rationales, foodservice analysis, loading and redemption behavior, and breakage income analysis
- Government-administered prepaid card trends, including revenue, disbursement values, payment values, and key players
- General-purpose reloadable (GPR) prepaid card trends, including their relationship to unbanked and underbanked consumers; threats from deconversion, debit account launch, and mobile wallet ecosystem growth; and current usage rationales
- Healthcare prepaid card trends, including HSA asset, withdrawal, and prepaid card payment value trends, as well as key players
- Payroll prepaid card trends, including EWA and instant payroll, as well as key players
- Prepaid card marketer and issuer strategies from major issuers such as The Bancorp, Green Dot, and Pathward Financial, including key relationships, performance metrics, and key account growth
Methodology
Consumer Survey Methodology
Primary research includes national online consumer surveys of US adults (age 18+) that Packaged Facts conducts on a regular basis to measure consumer purchasing patterns and attitudes for various products and services. These proprietary Packaged Facts surveys have a sample size of approximately 1,500, screened for response quality and are representative of the US population on the demographic measures of age, gender, geographic region, race/ethnicity, household income, and the presence/absence of children in the household.
Packaged Facts’ consumer analysis also draws on national consumer survey data licensed by MRI-Simmons. On a quarterly basis, Simmons releases 12-month aggregations of booklet-based survey results from a large and random sample (approximately 25,000 for each quarterly release) that accurately represents the US population. This database allows for historical trending and detailed consumer profiles across various demographic and psychographic measures as well as product and service categories. Results from the 12-month Fall 2021-2024 and Winter 2025 surveys are analyzed. Results from MRI’s predecessor survey—the MRI National Consumer Study—are also analyzed for Fall 2019-2020.
- Executive Summary
- Report Scope
- Methodology
- Executive Summary
- US Prepaid Card Market Size and Forecast
- Prepaid Gift Card Trends
- Government-Administered Prepaid Card Trends
- General-Purpose Reloadable (GPR) Prepaid Card Trends
- HSA and HSA Prepaid Card Use Trends
- Payroll Prepaid Card Trends
- Money Network (Fiserv)
- Market Size and Forecast
- US Prepaid Card Market Size and Forecast
- Payment Value to Reach $642.1 Billion in 2025
- Table | US Prepaid Card Payment Value 2019-2025 ($ billion)
- Open-Loop vs. Closed-Loop Prepaid Card Payment Value
- Table | US Prepaid Card Payment Value: Open-Loop Cards vs. Closed-Loop Cards 2019-2025 ($ billion)
- Open-Loop Prepaid Card Payment Value, by Card Type
- Table | US Open-Loop Prepaid Card Payment Value by Card Type 2019-2025 ($ billion)
- Table | US Open-Loop Prepaid Card Payment Value by Card Type 2020-2025 (% annual change)
- Closed-Loop Prepaid Card Market Size by Card Type
- Table | US Closed-Loop Prepaid Card Payment Value, by Card Type 2019-2025 ($ billion)
- Table | US Closed-Loop Prepaid Card Payment Value, by Card Type 2020-2025 (% annual change)
- Payment Value to Reach $642.1 Billion in 2025
- Prepaid Card Usage Context: Trends over Time
- General-Purpose Prepaid Card Usage Has Grown Wildly as Programs Consolidate
- Table | Prepaid/Gift Card Users by Card Type, 2019-2025
- General-Purpose Prepaid Card Usage Has Grown Wildly as Programs Consolidate
- US Prepaid Card Market Size and Forecast
- Prepaid Gift Card Trends
- Prepaid Gift Card Purchasing in 2025
- Roughly One-Third of Adults Purchase Gift Cards
- Closed-Loop Retailer Gift Cards Rule: Amazon Wallops other Retailer Card Options
- Foodservice Prepaid Gift Cards Also Perform Well
- Visa Prepaid Gift Cards Purchase Penetration Trumps Network-Branded Competition
- Analysis by Generation and HH Income
- Table | Prepaid Gift Card Purchasers, by Retailer, Foodservice, and Network-Branded Card Segment, and Sub- S
- Table | Prepaid Gift Card Purchasers, by Retailer, Foodservice, and Network-Branded Card Segment and Sub- Se
- Table | Prepaid Gift Card Purchasers, by Retailer, Foodservice, and Network-Branded Card Segment and Sub- Se
- Prepaid Gift Card Purchasing from 2019 to 2025
- Post-Pandemic Prepaid Gift Card Purchasing Trends Downward
- Table | Prepaid/Gift Card Purchasers, 2019-2025
- Amazon Gift Card Purchase Penetration More Than Doubles in Five Years
- Traditional Brick-and-Mortar Retailers Take It on the Chin
- Table | Retailer/Foodservice Prepaid/Gift Card Purchasers, by Retailer/Foodservice Establishment Type, 2019-
- Network-Branded Prepaid Gift Cards Hold Steady
- Table | Network-Branded Prepaid/Gift Card Purchasers, by Card Network, 2019-2025
- Amounts Spent on Gifts Cards
- Table | Prepaid Gift Card Purchasers: Amount Spent in Total, Share by Dollar Value, 2019-2025
- Post-Pandemic Prepaid Gift Card Purchasing Trends Downward
- Gift Card Distribution Source
- Plastic Still Rules
- Gen Zers and Millennials Skew Digital
- Table | Share of Prepaid/Gift Card Purchasers Who Bought Plastic, Digital, and Print-at-Home Cards, 2021-202
- Table | Share of Prepaid/Gift Card Purchasers Who Bought Plastic, Digital, and Print-at-Home Cards, by Respo
- Table | Share of Prepaid/Gift Card Purchasers Who Bought Plastic, Digital, and Print-at-Home Cards, by Respo
- And the Rack Still Pulls Weight
- Over 40% of Consumers Purchase Gift Cards with Points—the Primary Route for Over 20%
- Table | Places Where Consumers Purchase Gift Cards: All Source and Primary Source, 2025
- Receiving Gift Cards
- Family Members Most Prevalent Source
- Receiving from Others Outside of Family and Friends Is on the Rise
- Table | Prepaid/Gift Card Recipients: Share Who Receive, by Type of Giver, 2019-2025
- Gift Card Usage
- Closed-Loop Options Trump General-Purpose Cards
- Table | Prepaid Gift Cards Used in the Past 12 Months, by Card Type, 2025
- Coffeehouse/Restaurant Prepaid Gift Cards: Usage Rationales
- Table | Top 15 Most Visited Fast Food & Drive-in Restaurants: Purchase Frequency Segmentation 2025
- Table | Reasons for Using a Closed-Loop Coffeehouse/Restaurant Prepaid Gift Card, by Percent of Respondents
- Table | Reasons for Using a Closed-Loop Coffeehouse/Restaurant Prepaid Gift Card, by Percent of Respondents
- Closed-Loop Options Trump General-Purpose Cards
- Closed-Loop Prepaid Gift Card Loading Behavior
- Users Most Prevalently Load Their Cards Via Mobile Phone
- Table | Where Closed-Loop Prepaid Card Users Load Funds onto Their Cards, by Location/Method, October 2023
- Users Most Prevalently Load Their Cards Via Mobile Phone
- Gift Card Redemption Behavior
- Spending More and Spending Less Than the Value of the Card Translates to a Retailer Win
- Table | Share of Prepaid Gift Card Users Who Typically Spend More, The Same, and Less Than Amount on the Car
- Consumers Are Increasingly Redeeming Their Gift Cards Within One Month of Receipt
- Table | Share of Prepaid Gift Card Users Who Redeem, by Redemption Time Frame, 2019-2025
- Gen Zers are Quick to Redeem Their Gift Cards
- Table | Share of Prepaid Gift Card Users Who Redeem, by Redemption Time Frame, 2019-2025
- Spending More and Spending Less Than the Value of the Card Translates to a Retailer Win
- Gift Card Breakage Income: Not Pocket Change
- Starbucks Reaps More Than $200 Million Annually from Breakage
- But Retailers and Restaurant Operators Across the Board Also Cash In
- Table | Gift Card Breakage Income, Company Revenue, and Breakage Share of Revenue: Selected Restaurants and
- The Result: Billions in Breakage Income for Retail Establishments
- Gift Card Fraud Is on the Rise
- Legislators Act
- Prepaid Gift Card Purchasing in 2025
- Government-Administered Prepaid Card Trends
- Federal Prepaid Card Programs: Direct Express Mastercard
- Direct Express Finds a New Home
- A Slow Transition
- Bank of New York Mellon Gets a Lukewarm Program Balance Sheet and a Liquidity Boost
- Table | Comerica Direct Express Program, Selected Metrics, 2023-2024 ($ billion and $ million)
- But Declining Direct Express Enrollment Translates to Slow Disbursement Growth
- Payment Value Growth Is a Bright Spot
- Incremental Program Growth Expected for 2025—Barring Wildcards
- Table | Federal Government Network-Branded Prepaid Card Disbursement Value, Payment Value, and Payment Value
- State and Local EBT/Prepaid Card Programs
- Post-Pandemic Normalization
- Table | State and Local Government Prepaid Card Disbursement Value: EBT vs. Network-Branded Prepaid Cards, 2
- EBT Programs Remain Above $100 Billion Threshold
- Table | EBT Prepaid Card Disbursement Value by Program, 2019-2025 ($ billions)
- State General-Purpose Prepaid Card Programs
- Table | State and Local Network-Branded Prepaid Card Disbursement Value and Payment Value, 2019-2025 ($ bill
- Post-Pandemic Normalization
- Key State and Local Government-Administered Prepaid Card Players
- Network-Branded Prepaid Card Programs
- EBT Card Programs: Most Roads Lead to Conduent
- Table | Conduent Incorporated Government-Administered Prepaid Card Disbursement Value, 2019-2024 ($ billions
- Table | Conduent Incorporated: Number of States Serviced, by EBT, EBT for WIC, and Childcare Program 2019-20
- Federal Prepaid Card Programs: Direct Express Mastercard
- General-Purpose Reloadable Prepaid Card Trends
- Overview
- Financial Inclusion Net Has Broadened, Imperiling GPR Prepaid Cards
- Table | Percentage of US Households That Are Unbanked, 2023, 2015, 2017, 2019, 2021, and 2023
- Table | Percentage of US Adults Who Are Banked, Fully Banked, Underbanked, and Unbanked, October 2023
- Improved Access to Mainstream Financial Services Reduces the Need for Prepaid Cards
- General-Purpose Prepaid Card Usage Remains Elevated Among Unbanked and Underbanked
- Table | Prepaid/Gift Card Users, by Card Type and Banked Status, October 2023
- Financial Inclusion Net Has Broadened, Imperiling GPR Prepaid Cards
- How App-Based Digital Banking Has Reshaped GPR Prepaid Industry
- Neobanks and Digital Wallet Ecosystems Broaden Access to Mainstream Financial Services
- Neobank O.G. Chime: Setting the Standard for GPR Prepaid Cards to Match
- Chime vs. Walmart MoneyCard: Chime Has the Upper Hand on Fees and Features
- Table | Account Fees, Chime vs. Walmart MoneyCard, 2025
- Table | Account Features: Chime vs. Walmart MoneyCard, 2025
- Apple Cash and Cash App Card Serve as Mobile Wallet Ecosystem Lynchpins
- Table | Cash App Product Introduction Timeline, 2013-2025
- Apple Cash and Square’s Cash App Card Consolidate the GPR Prepaid Card Market
- Table | Percentage of Online/Mobile Payment Users, by Payment Brand and General-Purpose Prepaid Card Use, Oc
- Mobile Wallets Must Be a Part of The Prepaid Card Equation
- General-Purpose Prepaid Card Usage Rationales in 2025
- Key Findings
- Table | Reasons for Choosing a Prepaid Card for Everyday Use, by Percent of Respondents Saying Reason Is “Ve
- Table | Reasons for Choosing a Prepaid Card for Everyday Use, by Percent of Respondents Saying Reason Is “Ve
- Table | Reasons for Choosing a Prepaid Card for Everyday Use, by Percent of Respondents Saying Reason Is “Ve
- Key Findings
- Overview
- Healthcare Prepaid Card Trends
- Overview
- The Prepaid Card Connection
- HSA and HSA Prepaid Card Use Trends
- HSA Account Growth Explodes
- Table | Total US HSA Assets, Segmented by Investments and Deposits, 2016-2027 ($ billions)
- Contributions Continue to Outstrip Withdrawals
- Table | Total US HSA Contributions, Withdrawals, and Retained Assets, 2016-2024 ($ billion)
- Growing Withdrawal Amounts Fuel More Than $30 Billion in HSA Prepaid Card Spend
- Table | Total US HSA Withdrawals: Prepaid Card Spend Share, 2016-2024 ($ billions)
- HSA Account Growth Explodes
- Key Prepaid Healthcare Card Players
- WEX
- Table | WEX Inc. Benefits Segment., Purchase Value, Accounts, Assets, Revenue, and Yield 2022-2024 ($ millio
- HealthEquity
- Table | HealthEquity: Number of Accounts by Type, 2023-2024 (million)
- Table | Health Equity: Revenue, by Type, 2023-2024 ($ million)
- Table | Health Equity: HSA Assets by Type, 2023-2024 ($ billion)
- WEX
- Overview
- Payroll Prepaid Card Trends
- Payroll Prepaid Card Use Trends
- Earned Wage Products Drive Growth
- Instant Payroll Solutions Accelerate Payroll Card Growth
- Key Paycard Programs
- Money Network (Fiserv)
- Wisely (ADP)
- rapid! (Green Dot)
- Table | Green Dot rapid! PayCard Segment: Gross Dollar Value, Purchase Value, Active Accounts, and Revenue,
- Payroll Prepaid Card Use Trends
- Prepaid Card Marketer and Issuer Strategies
- Overview
- The Bancorp, Inc.
- Regional Lender and Prepaid and Debit Card Leader
- Ten Affinity Partners Contribute 89% of Payments-Related Deposits
- Chime, HealthEquity, and PayPal, oh my!
- Sizzling Card Spend Growth
- Table | The Bancorp: Prepaid and Debit Card Gross Dollar Value, 2019-2024 ($ billion)
- Deposits on the Rise, Thanks to Debit and ACH
- Table | The Bancorp: Fintech Solutions Group Year-End Deposits, 2019-2024 ($ billion)
- Table | The Bancorp: Selected Non-Interest Income Metrics, 2019-2024 ($ million)
- Green Dot Corporation
- Operating Segments
- Segment Performance
- Table | Green Dot Consumer Services Operating Segment: Gross Dollar Value, Purchase Value, Active Accounts,
- Table | Green Dot B2B Services Operating Segment: Gross Dollar Value, Purchase Value, Active Accounts, and R
- Table | Green Dot Money Movement Operating Segment: Number of Cash Transfers, Number of Processed Tax Refund
- Apple Cash Is on a Growth Tear
- As Apple’s Star Brightens, Walmart’s Star Dims
- Table | Green Dot Operating Revenue: Total, Walmart, Apple, and Other, 2018-2024 ($ million)
- Pathward Financial
- Partner Solutions
- Payments Supply the Deposits
- Card Brands and Segments
- Key Partners and Segments
- Performance Trends
- Table | Pathward Financial: Deposits, Non-Interest Income, and Net Interest Income, with Segment Detail, 202
- Appendix
- Terms and Definitions
- Prepaid Card Definitions
- Other Definitions
- Terms and Definitions
Prepaid cards are not connected to a traditional checking or savings account. Instead, users load money directly onto the card, and their spending is limited to the amount loaded. Many prepaid cards can be reloaded with funds, via direct deposit, cash reload at retailers, or bank transfers.
Debit cards are directly tied to a checking or savings account at a bank or credit union. When users make a purchase, funds are immediately withdrawn their linked accounts. They can spend up to the available balance in your account, and sometimes more if they have overdraft protection.
This report includes analysis of reloadable and nonreloadable prepaid cards; open-loop (network-branded or general-purpose) prepaid cards, such as consumer general-purpose reloadable prepaid cards, open-loop gift cards; healthcare cards, customer refund & incentive cards, payroll cards, and government cards; and closed-loop (private label) prepaid cards, such as gift cards, EBT cards, and customer refund & incentive cards.