Industry Reports

Mobile Payments in the U.S., 5th Edition

Giving industry participants the insight they need to stay abreast of mobile payments trends, including mobile point-of-sale payments, mobile P2P and mobile commerce.

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  • Executive Summary
    • Report Scope
    • Report Summary
      • Market forecast and trends
      • War of the wallets
      • Mobile payment methods
      • Mobile payments and the card connection
      • NFC mobile payments and players
      • In-depth: Starbucks mobile payments
      • In-depth: PayPal mobile payments
  • Market Forecast and Trends
    • Market size and forecast
      • Table | Mobile Point-of-Sale Payments: Market Size and Forecast
    • It's a mobile world
      • Mobile at- home access gaining on PC access
        • Table | U.S. Adult Home Internet Use: Desktop via Mobile Phone, 2008-2015
      • Smartphone ubiquity around the corner?
        • Table | U.S. Adult Call Phone and Smartphone Ownership Trends, 2012-2015
      • Shift to mobile commerce
      • And mobile financial service engagement
        • Table | U.S. Adult App Use and Banking/Finance App Use, 2015
    • The payment networks
      • Visa
      • MasterCard
      • American Express
    • War of the wallets
      • Calling the winners
      • A rosy future
      • Android Pay and Apple Pay
      • MCX
      • PayPal
      • Samsung Pay
      • Starbucks
      • Banks in the mix: Chase Pay
      • Retailers in the mix: Walmart Pay
    • Mobile wallets: ingredients to success
      • Payments in the background
      • Seamless
      • Payments not the primary driver
      • Secure
      • Social
      • Loyalty and rewards
      • Payment method choice
    • Authentication methods
      • The NFC conundrum
      • Large chain skew
      • Host card emulation
      • EMV transition a bit of a bust
      • Most device upgrades didn't make the deadline
      • Tokenization
    • QR code momentum
    • Monetizing P2P
  • Mobile Payment Methods
    • M-commerce
      • Online payment preference trends
        • Table | Online Payment Method Preferences, 2014-2015
      • Online and mobile payment method preferences
        • Table | Payment Entry/Usage Methods, by Preference and Age, 2015
        • Table | Payment Entry/Usage Methods, by Preference and Race/Ethnicity, 2015
    • Mobile payment types
      • Table | Mobile Payments Types Used, by Age, 2015
      • Table | Mobile Payments Types Used, by HH Income, 2015
      • Table | Mobile Payments Types Used, by Race/Ethnicity, 2015
      • Mobile bill payment catching up to phone and in-person
        • Table | Payments Methods Used, Smartphone Users vs. Non-Users, 2015
    • Mobile P2P
      • Domestic and international money transfer trending
        • Table | U.S. Adult Money Transferors: Domestic and International, 2008-2015
      • PayPal gains on Western Union
        • Table | Person-to-Person Money Transfer Methods/Services Used in Past 12 Months, 2010-2015
      • Mobile P2P services
        • Table | Mobile P2P Services Used, by Gender, 2015
        • Table | Mobile P2P Services Used, by Age, 2015
        • Table | Mobile P2P Services Used, by Race/Ethnicity, 2015
    • Mobile payments at the point of sale
      • Interest in mobile payments at the point of sale on the rise
        • Table | Interest in Mobile POS Payments, 2012-2015
      • Mobile POS payment services
        • Table | Mobile POS Payment Services Used, by Gender, 2015
        • Table | Mobile POS Payment Services Used, by HH Income, 2015
        • Table | Mobile POS Payment Frequency, by Demographic, 2015
  • Mobile Payments and the Card Connection
    • The card fades into the background
      • Retailer brand loyalty—but not customer card loyalty?
      • Threats to card issuers and networks
    • Mobile payments' effect on card ownership and usage
      • Table | Mobile POS Payment Services Used, by Gender, 2015
    • Factors influencing card choice when making mobile POS payment
      • Table | Factors Influencing Mobile POS Payment Card Funding Choice, by Age, 2015
      • Table | Factors Influencing Mobile POS Payment Card Funding Choice, by HH Income, 2015
      • Reasons for using credit cards
        • Table | Reasons for Using Credit Cards, by Gender, Age and HH Income, 015
  • NFC Mobile Payments and Players
    • Apple Pay
      • Introduction
      • The nuts and bolts
      • The traction
      • Sizing the Apple ecosystem
        • Table | Apple U.S. Usage Universe, by Product/Service, 2015
        • Table | U.S. Smartphone Ownership, by Operating System, 2015
        • Table | U.S. Apple Households and iPhone Users, by Demographic, 2015
    • Android Pay
      • Moving from hybrid NFC/cloud-based model
      • to a host card emulation model that leverages the cloud
      • and that grows the usage pie
      • Giving consumers more reasons to use it
  • In Depth: Starbucks Mobile Payments
    • Starbucks
      • Demographic analysis: An ideal mobile payments candidate
        • Table | Starbucks U.S. Restaurant Usage and Usage Frequency, 2015
        • Table | Starbucks Coffeehouse Users and Frequent Users, by Demographic, 2015
        • Table | Starbucks Mobile POS App Users, by Demographic, 2015
      • By the numbers: Starbucks mobile payments
        • Table | Starbucks Loyalty and Mobile Payment Metrics, 2014-2016
      • The secret sauce: app engagement tying user to Starbucks ecosystem
      • Loyalty partnerships promising more to come
  • In Depth: PayPal Mobile Payments
    • PayPal
      • Recipe for success: the PayPal digital wallet
      • Usage reach
        • Table | PayPal Active Customer Accounts, 2012-2015
        • Table | PayPal Users, by Demographic, 2015
        • Table | PayPal as Bill Payment Method: Used Sometimes/Always, by Demographic, 2015
      • By the numbers: A mobile payments powerhouse
        • Table | PayPal Transaction and Payment Value Metrics, 2012-2015
      • Braintree and Venmo
        • Table | PayPal Transaction and Payment Value Metrics, 2012-2015
        • Table | Venmo Accountholders, by Demographic, 2015
      • The balancing act: account funding method
        • Table | PayPal Take Rate, 2012-2015
        • Table | Primary Method Used to Fund PayPal Account, by Age, 2015
        • Table | Primary Method Used to Fund PayPal Account, by HH Income, 2015
      • P2P leadership
        • Table | Sending/Receiving Money: PayPal vs. Western Union, by Demographic, 2012-2015
      • Mobile POS: gaining traction
        • Table | PayPal Users: Online, Mobile and POS, by Demographic, 2015
  • Appendix
    • Methodology
      • Consumer survey methodology
    • Report table interpretation
      • Color coding
      • Indexing
    • Terms and definitions
      • Report table interpretation
      • Indexing
    • Terms and definitions
      • Electronic payment system
      • EMV
      • Mobile banking
      • Mobile financial services
      • Mobile payments
      • Mobile P2P
      • Mobile POS
      • Mobile wallets
      • Proximity mobile payment
      • RFID
      • Secure element
      • Smartphone
      • SMS text messaging
      • Tokenization and end-to-end encryption
      • Unbanked, underbanked and alternative financial services users

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